Shipping Information
Delivery Times
Delivery of your mushroom lamp may take 15–25 days, depending on your location, although most mushroom lamps are delivered in less time. A few specialty and handmade lamps will require more time for delivery, but these cases will be discussed on the product page. To make things easy for you, we offer free international shipping with included tracking on all orders. While Sphere and Stem is headquartered in California, USA, some of our lamps will be shipped from overseas warehouses, increasing delivery time.
We want to be upfront about why shipping may take some time:
- Handcrafted lamps: Many of our lamps are handmade to ensure quality and detail.
- Unique Products: Some of our lamps are rare, and we’re proud to be among the few retailers offering them in North America.
- Global Warehouses: Most of our warehouses are located overseas, which helps us keep prices affordable while maintaining excellent quality.
All orders are processed within three business days of receipt. This means that the order has been submitted to the warehouse. Once your mushroom lamp is crafted, packaged, and shipped, we’ll send you a tracking number so you can follow its journey to your doorstep. Due to our use of international shipping carriers, we recommend tracking your order using the "Order Tracking" tab on the menu at the top of your screen.
Potential Delays
While we strive for timely delivery, please note that some factors are outside our control. Delays may occur due to:
- Customs inspections
- Increased demand during holidays
We appreciate your patience and understanding. If you have any concerns about your order, please contact us at hello@sphereandstem.com.
Shipping Disclaimer
At Sphere and Stem, we quality-check every lamp before it leaves our warehouse to ensure it’s in perfect condition.
- We are responsible for your lamp until it is delivered to your address. If your package is lost or misdelivered by our shipping partners, we’ll work with them to resolve the issue.
- Important: Sphere and Stem is not responsible for packages misdelivered due to incorrect addresses provided during checkout. Please double-check your address before completing your order.
Need Extra Help?
We’re here to assist you every step of the way. If you have any questions or concerns about your shipment, please reach out to us at hello@sphereandstem.com. We’ll do our best to ensure your lamp finds its way home to you.
